Wednesday, November 25, 2009

Work Effectively is The Amazing Performance of Work..!!

Dear Wonderfull Friend..

If we gazing at, there are just alittle company can be survive until 50 years, even 100 years. In the first decade, 10 years from established, the company facing significant phase: running down, survive alive or growth.One of the key factor is existing human resource.

One of the trigger factor , still on the excellent position persistently is assignment human resource in the competitive position continuosly. The referee of this competition, namely Key Performance Indicator.
Ordinary, The Key Performance Indicator (KPI) private company which business oriented or public institution which service and support oriented Biasanya KPI (Key Performance Indicator) contains item as belows:

Click Here for Download

Thursday, November 5, 2009

Reaching Out The Peak Performance of Service Level Agreement (SLA)

SLA is the agreement of organization which be reffered standard of service quality. This agreement used to be expressed in cycle time of finishing process.
Try to Imagine, what’s going on for these cases:

A Pilot of executive class flight who carry out many top executive of several company canceled or delayed to fly because the letter of duty coming late.

A Surgery done emergency surgical operation late to help medical patient, because approval of medical patient family coming late caused by hospital procedure can not be completed immediately.

The Result can be as follows:

Many top executive cancelled to attend schedule agenda, and the agenda may be impinged thousands of employee destiny which dependent their life on viability of the company.

The medical patient can not be salved his life because the surgery done late.This case can be occurred because the procedure of hospital can not be completed immediately or if the surgery forced to do medical operation without family approval, the surgery should be ready to face prosecution from medical patient family in case the result of medical operation is not as their hope.

What’s interesting of the 2 cases of study above?:

Service level agreement of airline from head office to person in charge which take a long time and long process that make the process late in case of letter of duty can be another company loss and bankrupt. This incident bringin on thousands of employee loss of jobs.

Service Level Agreement of hospital which take a long time and long process in the emergency surgical operation bringing on the medical patient can not salved his life.

What’s The Key?

SLA (Service Level Agreement) is the solution key to solve that cases above. If the airline and hospital have standard of SLA and can be completed, the cases above should not be happened.

In principle SLA is dependent on belows:

More a little of competent authorities who gives approval, is more accelerate process of SLA. Therefore, more simple organization that gives more powerfull authority is more relative better than big size organization with big size less powerfull autorithy person that caused all approval centered in the head office.

Approval integrated electronics system of the organization is more effective in SLA than paper based system which working paper is looking for approval. This working paper will be brought from autorithy person to another competent authorities, which approval working paper has potential loss or interleaved, despitefully competent authorities is uncertain stand by in the room.

“Open Closed Ticketing Number System”. This System will gives ticket number for each approval request by sequential request number and by relevance division in order to easier tracking process, whether process continuous or not and finish (closed status) or not yet (open status). Every person in charge, who request approval or competent authorities should bring up to date approval status whether open status or closed status.

All related person to SLA from requester until competent authorities should have strong commitment and have mind set “customer is a King, and The Next process is our customer” and be better if this SLA including to Key Performance Indicator for related person.

If approval system in your working area is paper based system, moreover has a lot of branches , so the ideal way is giving autorithy more to official of branch, certainly using controlled tightly.But if approval system already used electronics system, then authority of official head oofice can use open closed ticketing number system.

Dear Wonderfull Friend…!!

Whatever method of SLA your company used right now, the best way is to cut short approval autorithy using control tightly and using electronics approval in order to avoid loss of fatal error. Take to Try..!! and…gives the best service level agreement for your customer..!!

Warm Regards,
Success in Your Hand..!!

Wahyudi Hari Siswanto
Practitioner of multifinance company
(whsiswanto@gmail.com)